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Customer Service Representative/Jr. Account Manager

Job ID: 092122

Posted Date: 2 weeks ago

Job Title: Customer Service Representative/Jr. Account Manager

Job Category: Sales & Marketing

Duties and Responsibilities:

• Managing up-to-date customer profiles;
• Data Management: Maintaining accurate and up-to-date customer information (BOM, PO)
• Customer Development: Developing relationships and serving as one of the customer’s primary points of contact
• Monitoring new development projects for both new and existing accounts including working with the R&D team and coordinating cosmetic samples
• Coordinating purchase orders between the Operations department and customers
• Monitoring inventory and shipment details
• Providing excellent customer service with thorough knowledge of company products, services, and features in order to meet customer needs
• Perform other related duties as specified by direct supervisor

Qualifications:

• Exceptional English communication skills
• Experience in sales and account management in consumer packaged goods industry is preferred
• Experience in Cosmetic manufacturing is an asset
• Must have trend consciousness and a passion for fashion and cosmetics
• The ability to think strategically and proactively is crucial, as well as being able to excel in a fast-paced, high-pressure environment
• Excellent presentation and communication skills
• Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
• Superior problem-solving skills – must be resourceful and creative with solutions

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